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Shipping & Payment Info:

Your Satisfaction is primary concern. -

Our policy is - If you get it and don't like or want it we will take it back or replace it less the shipping charge.
There are certain restrictions.
We provide a 15 day, return policy. Provided the pipe is unsmoked. Refunds are for the cost of the pipe and do not include S&H.
* 5% restocking charge for pipes under $ 100.00
* 10% restocking charge on Non-Defective Returns Over $100 that we may waive at our discretion.
* On returns after 15 days and on custom made pipes there is a a 25% restocking charge.
* All returns must be approved ahead of time. email us for returns.

Payment options are:
*VISA and Mastercard,
on-line or PayPal - to pipes2smoke@bell.net
*We accept checks drawn on US and Canadian banks & International Money Orders.
*No US Postal Orders as they are only cashable in the USA and we are in Canada.
*We accept International Orders.
For certain overseas countries we will ask you for a faxed copy of your credit card.

* Shipping charges for the USA and Canada are $ 12.50 unless marked otherwise.
* Shipping is by Regular Air Mail, Express or Expedited Post Insured (tracking).
* Shipping charges for international orders may be higher than shown in the checkout, and are determined by the total weight and shipping method.   We will email an invoice to you with the corrected shipping amount.
* International orders will be billed at actual shipping cost by order weight.


When you check out our system will automatically add a standard $ 12.50 for S&H. When we ship your order we will refund you the $ 12.50.

All fees and duties imposed by any foreign government are the responsibility of the purchaser and must be paid as demanded by the governing authority. We are not responsible for items confiscated, destroyed, or damaged by any customs department.
All responsibility for shipments outside of the US lies with the purchaser.

All orders are shipped within 48 hours (excepting snow storms, high water, hail and other acts of G-D) via and we will advise you promptly of any backorders. If you need other shipping arrangements, please call us at (888) 782-1410 or email us at contact@pipes2smoke.com

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