FAQ

Who are you?

The Chief smoking officer is Maxim Engel. I started the site 20 years ago with a very simple idea; supply quality pipes at the best prices possible. In most cases you will find our prices are better than elsewhere in the US and Canada. We will never handle 50 makers. We handle a limited number of pipe makers and carry them in depth. In you find the same pipe cheaper online from a dealer email us and we will match or better the price.

Where is your store located?

We don't have a physical store. This way we keep overhead low and can pass our savings on to you the buyer, with the best prices possible.

Our Mailing Address is:
377 Ridelle Avenue, Suite 1721
Toronto, Ontario, Canada, M6B 1K2

Tel Toll Free: 1-888-782-1410
Non toll free 1-416-782-1410

Most of our stock is not in Toronto, but in our warehouse outside the city.

You are in Canada, what currency are your prices in?

You can select your currency by using the currency converter at the top right of our site. All purchases are converted to and completed in USD.

What is your return policy?

All pipes and accessories are returnable for a refund less shipping and a 5% restocking charge. Items must be returned within 15 days of the purchase date. We may at our discretion waive the restocking charge. All returns must be approved beforehand. After 15 days a 25% restocking fee will be deducted from your purchase price. The items must be in the original packaging and in unsmoked undamaged condition if the item is a new pipe if an estate pipe then in the same cleaned & sterilized condition it was sent out in.

Contact us for returns. 
* All agree upon returns be should sent by USPS & declared as Canadian Goods Returned.
* If you send a return without approval & return instructions it may be subject to brokerage, customs duties and sale tax. All of which will be deducted from any refund that may be agreed to. 
* Estate pipes we cannot guarantee in any way. Any returns are solely up to our discretion. 

* ESTATE REFUNDS: 
Estate pipes that were pre-smoked are generally not returnable for the obvious reasons. There may be eliminate reasons for an estate return. If so, then either email us or call us 1-888-782-1410 beforehand.

* Pipe Returns/Refunds: Pipes are guaranteed, by us, for one year, from date of purchase, to be free of defects. If you experience a 'burn-out' during this time, email us to arrange a return. We will give you a refund or an exchange, at our discretion. We do not guarantee pipes against normal wear and tear, such as tenon breakage, broken mouthpieces, damage from dropping the pipe, etc. If the pipe has been abused by obvious over smoking, using torch lighters etc. then we may decline to refund or exchange at our discretion.

What is your privacy policy?

View our Privacy Policy here.

How long will it take to receive my order?

USA and Canada:
Orders are normally shipped the next business day. You should receive you pipes within 5 -10 business days. All pipes are shipped either Regular Air Mail, Express or Expedited Post Insured (tracking) depending on value and location. Tobacco is normally shipped regular Air Mail to avoid any customs problems.

International:
We ship anywhere in the world, with a few exceptions, by Postal Service and/or Fedex or UPS. We charge a flat rate depending on destination. Time in transit to overseas destinations is from three (3) days to two (2) weeks.It can take longer because of postal services in the destination country and customs processing time. Please contact us at if you have any questions regarding international postage and to ensure easy delivery and transit through customs and local postal services.

Countries with shipping problems - Myanmar, Belarus, Bulgaria, Greece, Mexico, Kazakhstan, Iran, Russia, Wallis and Futuna Islands. Shipping is normally available by Air Mail because there is no trackable shipping by International Post any orders you place are at your own risk. We do not guarantee delivery and if the goods do not arrive we do not offer a refund or replacement. The only guaranteed way to ship is FEDEX.

Question: How much will it cost to ship my package?

USA and Canada: $14.50.
Overseas orders are billed a flat rate depending on the country.

Where do you ship to?

We ship worldwide.

Are the Pipe measurements exact?

Pipe measurement is not simple as pipe shapes vary so much.
Here is the process I employ to standardized the measurements:

Tools: Metal machinist callipers, wooden ruler.
Length of pipe:
The distance from the end of the stem to the farthest point of the bottom of the bowl. Many bent pipes do not have very high 'Length' measurement" depending on the amount of bend.

Height of Bowl :
From the bottom of the bowl to the highest smoke abel point on the bowl. So a plateau top pipe will actually measure a bit less than its' highest point.

Inside Bowl Diameter, I.B.Dia:
I measure the diameter of the chamber at the top of the bowl. Conical bowls ( e.g. Dublins, flared bowls) are measured at their widest point.

How do I pay for my pipe(s)?

You can pay using any VISA, Mastercard, or American Express. You can also pay using PayPal. We can also accept checks and international money orders. If you do not feel comfortable ordering online, call in with your credit card number at 1-888-782-1410 or fax us (416-938-1446).

I broke the stem/shank etc. Can your repair the pipe or replace the stem?

Floyd Norwood

I saw a pipe on your site and when I came back to buy it, it was gone. What happened?

Each pipe is individually photographed and described on the web site. When a pipe is sold it no longer appears on the site. In some cases we can special order the pipe for you - Ferndown, Ashton, Northern Briars.

Do you accept trades?

We accept trades, partial trades and buy estates, smoked and unsmoked pipe(s) outright. For more information on our estates policy, click here. If you have a pipe(s) that you want to trade, please contact us, or call toll free 1-888-782-1410 to discuss.